Thank you for choosing MIYABI. We are committed to ensuring that your order reaches you in a timely and efficient manner. However, please take a moment to review our delivery policy below:

 

1. Limitation of Liability for Delivery Services : Please be aware that ena partners inc. contracts with third-party delivery services to ship your order to you. While we strive to work with reliable and reputable delivery partners, we cannot take responsibility for errors, delays, damages, or losses caused by the delivery service once the order has left our facilities. In the event of such issues, we will assist you in resolving the matter with the delivery service, but ultimate responsibility lies with the delivery service provider.

 

2. Remote Area Shipping Restrictions : Due to the challenges and high costs associated with shipping to certain remote or inaccessible areas, we regret to inform you that ena partners inc. may not be able to ship orders to such locations. If your delivery address falls within an area that we consider remote or inaccessible, we will contact you to discuss alternative delivery options or to process a full refund.

 

3. Shipping Costs : At MIYABI, we believe in transparency and simplicity in pricing. Therefore, all prices listed for our products include the cost of standard shipping. There are no additional shipping fees added at checkout for standard deliveries within our serviceable areas. Expedited shipping options, if available, will incur additional charges, which will be clearly communicated during the checkout process.

 

By placing an order with MIYABI, you acknowledge and agree to the terms outlined in this delivery policy. We appreciate your understanding and cooperation.

 

For any questions or concerns regarding our delivery policy or your order, contact us here.

Cancellation Policy

As a general rule, cancellations, returns, and exchanges initiated by the purchaser are not accepted, unless there is mutual agreement between the operator and the seller. However, in cases where there is an issue with the product, a refund may be processed.

 

Returns and Exchanges

Please note that returns and exchanges due to customers’ personal reasons are not accepted. Be aware that there are circumstances under which returns may not be permitted. Should you have any queries, please contact us here.

 

Product Defects

Returns can be requested within 3 days of receiving the product, based on the following criteria:

-Discrepancy between the ordered item and the delivered product

-Incurrence of damage to the product during shipping

-Significant scratches or contamination on the product

-Operational malfunction of the product

 

Refunds

Upon the verification of the returned product's receipt, we commit to processing refunds within a 3-business-day timeframe. For some payment methods that do not support refunds, reimbursement will be facilitated through a transfer to a designated bank account.

 

Contact Information

TEL : +81 50 6861 7919

e-mail : amalada.info@gmail.com

Return Mailing Address : 9-1-2 Akasaka Minato Tokyo JAPAN